1What is FortuneX?
FortuneX is a secure and user-friendly cryptocurrency trading platform that allows users to buy, sell, and trade a wide range of cryptocurrencies. We offer real-time market data, advanced trading tools, and the highest security standards to help you make informed decisions and trade with confidence.
2How do I create an account?
To create an account, click on the “Trade Now” button on the homepage, and you’ll be redirected to our actual trading platform. You need to provide your email address, create a password, and verify your identity. Once your account is verified, you can start trading on our platform.
3How do I deposit funds into my account?
Go to your account dashboard and select “Deposit”. Choose your preferred deposit method (e.g., bank transfer, credit/debit card, or cryptocurrency transfer) and follow the instructions given.
4Are there any deposit fees?
Deposit fees may vary depending on the payment method and the currency being deposited. You can check the fees charged before making the payment.
5How do I withdraw funds from my account?
To withdraw funds, go to your account dashboard, click on “Withdraw”, and select the currency you wish to withdraw. Enter your withdrawal address and follow the steps for verification.
6Are there any withdrawal fees?
Withdrawal fees may vary depending on the currency and the withdrawal method. Network fees may apply for cryptocurrency withdrawals, while fiat withdrawals may have additional charges depending on the method chosen.
7What trading features does FortuneX offer?
Spot Trading: Buy and sell cryptocurrencies at current market prices.
Margin Trading: Trade with leverage to increase potential returns (and risks).
Futures Trading: Buy and sell cryptocurrencies at a predetermined future date and price.
8How do I calculate the trading fees?
Trading fees will be calculated when you deposit, withdraw, or trade. You should take note of the trading fees before you perform the deposit, withdrawal, or trade.
9How long does it take for deposits and withdrawals to process?
Deposits made via bank transfer or credit card are typically processed within 1-3 business days. Cryptocurrency deposits may take longer depending on the network. Withdrawals are generally processed within 24 hours, but can take longer depending on the method chosen.
10How do I contact customer support?
You can reach our customer support either by emailing our support team or by using the live chat feature on the platform. Our team is available 24/7 to assist you with any inquiries.